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In transition

Submitted by on 1, November 14, 2008 – 9:00 amNo Comment

I got a nice e-mail last night from Andrew Johnson, regional vice president of communications for Comcast California, with a handy FAQ explaining how the transition will work if (probably when) the sale of Alameda Power & Telecom’s cable and Internet division to Comcast goes through next week.

The FAQ has a lot of information about the services Comcast offers and will soon be offering (after all, they will want to try to hang on to as many of us as they can after the sale goes through), and if you want all that, it’s here; I’ll summarize the transition basics below.

Basically, as I reported earlier, Comcast will take over AP&T’s cable and Internet operation mere days after the sale is approved by the City Council. According to them, they’ll have 90 days to transition our accounts from AP&T to Comcast, a period that concludes at the end of February.

They’re saying that they plan to send a series of letters throughout the transition, including a side-by-side comparison of your cable package and its Comcast doppelganger with a channel lineup and of course, prices and another letter informing you when Comcast plans to transition your neighborhood off AP&T, which you’ll probably get about two weeks out.

On the Internet front, looks like you’ll be able to keep those “alamedanet.net” e-mail addresses for 18 months (through May 31, 2010), not the 12 months we originally reported, though Comcast may be working to slide you over a little earlier …

And they’re advising you keep paying your AP&T cable bill until you get set up with Comcast (or someone else).

If you have any questions or problems with your cable or Internet service before the transition takes place, Comcast has set up a special hotline just for Alameda. That number is 567-9350. They’ve also got an office here, at 801 Marina Village Parkway.

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